Quality

Given our vision of ‘Changing Our Industry’ we have a clear appreciation of quality assurance. As a foundation, all services must be of a consistent quality exceeding clients’ expectations. However, our clients can also expect continual improvement through innovation, wider capability and identified efficiencies.

Management Team

The Churchill Management Team focuses on consistency and positive customer relationships at all times and clients are guaranteed easy access to their contract management team, ensuring nimble responses to all of their requirements.

Quality Staff

Our employees are all highly motivated people, committed to getting the job done with maximum care and attention to detail but minimum fuss. Each new employee is thoroughly checked for security purposes before undertaking rigorous induction training prior to starting on contracts.

We also provide ongoing training for our staff, covering customer service, Health and Safety and specific industry requirements.

Quality Services

Churchill is committed to the very highest levels of quality and customer care. These are achieved by employing high calibre people, identifying robust and professional processes, and utilising innovative and efficient systems.

Our quality control systems have been specifically designed to comply with the standards demanded by our certifications to ISO 9001 and ISO 14001. Our managers carry out monthly checks to ensure compliance with agreed service levels and specifications.

Quality Control

All procedures are methodically and constantly reviewed to ensure standards are continually improved.

Our Quality Management Team monitor standards, client satisfaction, Health and Safety, security procedures and training programmes on an ongoing basis to ensure our quality control targets are always met.