A Responsible Business Partner

As a socially responsible company, we recognise that we can play a leadership role in influencing the behaviour of others, from business partners to industry colleagues to neighbouring businesses. We understand that, ultimately, it is in everyone’s best interests to have as many companies as possible honouring the requirements and expectations of corporate social responsibility. We aim to ensure that our services are delivered in an ethically and environmentally responsible manner. We encourage all of our business partners to adopt best practice with regard to Corporate Social responsibility. We believe that by doing business with our suppliers in a responsible way, and building and sustaining business partnerships based on mutual respect, we are able to grow our business alongside our suppliers and meet our business goals.

• Promoting responsible business practices in the companies in which we invest
• Providing good value, fit for purpose service, which meets or exceeds customers’ reasonable expectations
• Communicating in a clear, appropriate and accessible way
• Delivering a positive experience throughout a customer’s relationship with us
• Dealing with suppliers fairly and objectively at all times
• Promoting and encouraging responsible business practices by the suppliers of our goods and services
• Minimising any negative impact on the environment arising from our business activities
• Introducing a Supplier of the Year award, to recognise the significant contribution our suppliers make to our business and to further enhance positive supplier relationships
• Working with our suppliers of products and services to ensure that the welfare of workers and labour conditions within our supply chain meet or exceed recognised standards
• Eliminating discrimination on any grounds and promoting equality of opportunity in the supply chain
• Ensuring that our customers and vendors are able to work together in confidence and to treat each other with respect

Our approach to CSR is based on three key elements: We aim to be a responsible employer, business partner and neighbour.