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Case Study: Churchill Flying High with EasyJet

January 23, 2018

EasyJet doesn’t need much of an introduction. One of the largest airlines in Europe, easyJet also ranks in the top 10 ecommerce retailers in the UK with roughly 12,000 website visitors at any given time. Every year, in excess of 80 million passengers use the airline to reach their destinations.

Working in partnership

EasyJet were seeking a new cleaning partner for their site based at Luton Airport in 2008.  As part of the tender process, Churchill was invited to visit the facility and develop a commercial bid that would eclipse the competition. Churchill successfully secured the bid based off the structure and budgeted hours put forward by the business development team.

 

The challenges

 Soon after being awarded the contract, the mobilisation phase began and Churchill were tasked with improving standards whilst reducing the prepared hours by 25 per cent. Needless to say, it was a tall order!

Added to this, it soon became apparent that the contract had previously suffered from legacy issues; the site was not only unclean, the cleaning staff had also evidently been mismanaged – with certain characters dominating the management team, work patterns that had never challenged, and a supervision structure that had never been reviewed.

 

The innovations and initiatives

Churchill’s management team delivered a comprehensive solution quickly and professionally.

To improve standards and consistency, a revised schedule and flow cleaning method was introduced to reduce time and maximise the team’s efficiency. In addition, cleaning tools were completely overhauled – for example, ostrich-feather dusters were used for the high-level and training plane. With regards to equipment, Churchill upgraded the airside ride-on equipment to increase productivity levels.

 

The day to day

Included in the contract are the easyJet offices, hangar, crew rooms and training academy at Luton Airport.

The daily cleaning routine takes place during the evenings, and includes a full team of cleaning staff. During the day, four team members provide janitor services across the site, as well as three staff cleared to work in the maintenance hangar – one full-time, one part-time and one as cover. In addition, there is a weekly service to the off-site car park that easyJet operates.

Additional services provided to EasyJet include carpet cleans, upholstery cleaning, computer keyboard cleaning, specialist contamination cleaning (toilets), hazardous waste removal and any other ad hoc requests.

 

The results

 To date Churchill has never failed a request from the client. In turn, easyJet has recognised the hard work put in by staff by including them on the company’s own benefits scheme – offering a raft of discounts off well-being initiatives such as subsidised gym memberships and discounted airport shopping etc.

The numbers speak for themselves: ten years and two successful re-tenders later, Churchill continues to provide cleaning services to easyJet – the ultimate endorsement of a job thoroughly well done.

 

Image Credit: Thomas Nugent, CC BY-SA 2.0, https://commons.wikimedia.org/w/index.php?curid=7721888