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Churchill London is committed to implementing innovative processes and cultures at a strategic level which reflect and embody the standards expected within the City of London. We understand that providing our clients’ people with a great day at work makes them feel valued and is fundamental to our success; it is our primary purpose.
We also understand that this purpose can only be delivered by having highly engaged, experienced and motivated people in place within teams that have the right structure, objectives and resources to be able to provide service excellence at all times. Our bespoke training and development programmes will be designed to reflect all the crucial touch points that occur when our people interact with our clients, their clients and members of the public, and then precisely define our expectations. These definitions are broken down into three areas, the required tangible outcomes, communications and behaviours. By describing service provision at this level of detail all our people fully understand what constitutes the right behaviours; the behaviours that we expect at all times. These definitions form key elements of staff induction, learning, development and coaching so that we are continually reinforce the message.
Furthermore, Churchill has made the right acquisitions at the right time to help migrate our capability into a more complete soft service provision mirroring the ongoing development of our organisation. Our charted history highlights our clear strategy over a significant period to safely grow the business into the successful company we are today – making a difference in our industry.
 
 
INNOVATION
Churchill London will maximise upon and shape current innovation within the entire Churchill Group for our London-based audience. We have identified a minimum of 55 individual innovations currently being delivered to clients which will be offered to all those selected for the Churchill London service. These innovations are evenly divided from an operational, tactical and strategic viewpoint.
SUPERVISION AND MANAGEMENT
Every member of our Churchill London Supervisory and Management Team(s) will have to demonstrate:
  • Previous experience of working in a similar service-based role within London
  • Knowledge of the changing face and evolving expectations of our London-based audience
  • An intimate understanding of what Churchill London stands for and critically its expectations in everything we do – as demonstrated through leading values, attitudes and behaviours.
Churchill London’s Management Team(s) will all participate in our “Essence of Management” workshops – which encompass a minimum of five days per annum with annual refresher courses.The workshops are highly interactive and reflect our unique Churchill London management style, approach and processes. The key themes include the importance of leadership, effective recruitment, mentoring support and developing personal impact.
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