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Churchill wins contract extension and new site with Parliamentary and Health Service Ombudsman

We are delighted to announce that our contract with the Parliamentary and Health Service Ombudsman has not only been renewed for the Manchester premises, but also extended to its London office as well.

The PHSO helps people with complaints that have not been resolved by the NHS or UK government departments and other public organisations. Churchill began its partnership with the PHSO in 2018 at its head office in Manchester, and this new contract extends to the PHSO’s secondary workplace.

The contract in Manchester has been renewed for another four years and in London we have been awarded a two-year contract with the option to extend for another two years. A team of five cleaning operatives works in Manchester, a team of three in London.

Our initial partnership included providing routine, periodic and window cleaning services at the Manchester office. When Covid-19 hit, we were able to adapt our scope to support PHSO employees during the height of the pandemic, as well as increasing services when the return to in-person work began, helping to  ensure PHSO staff felt safe and comfortable when working in the office. For example, some tasks changed from periodic cleaning to regular cleaning for high touch point areas.

The PHSO’s directors  were impressed with our commitment to our work and our ability to adapt methods as required. They were particularly pleased that we continued to go above and beyond expectations and uphold high standards of cleaning at all times, which led to the decision to renew the Manchester contract and award the  London contract to us.

Churchill’s chief operating officer James Bradley said: ‘We are thankful to the PHSO team for recognising our great work and giving us the opportunity to continue delivering our cleaning services not only in Manchester but in London too. We look forward to continuing our relationship into the future.’

PHSO assistant facilities manager Matthew Dean said: ’We are excited to extend our partnership with Churchill as our cleaning provider for the coming years. Churchill’s resilience and commitment to keeping our Manchester office clean and covid-safe during the height of the pandemic was hugely appreciated, and we look forward to the company delivering the same high standards in our London office.’