Hourly Rate: £12.71

Job title: Helpdesk Advisor

Location: Hemel Hempstead Office

Hours/Days: 37.5 Hours  week

Full Time 

Salary: £24784.00 -£30420.00

JV Price Helpdesk is dedicated to delivering Customer Service excellence, we are approachable, helpful and quick to find a solution. We are passionate about getting things right first time and delivering excellent service for our Customers on each and every.

Role Description

Our Helpdesk Advisors need to have excellent organisation and communication skills along with the ability to prioritise workload and meet tight deadlines. This role will include a variety of tasks including the following:

• • To ensure the best Customer Service experience is given to all customers
• • Provide our customers with product and service information and quotes
• • To achieve Client and internal KPI’s whilst maintaining excellent quality
• • Telephone & email – Handle all incoming comms answering queries or transferring as necessary
• • Raising Invoices for all works carried out.
• Assisting Operations Team on a daily basis
• Internal Systems – Document all Customer enquiries, updating with client requests, ensuring notes are updated from request to follow-up calls through to resolution
• • Client Systems – Co-Ordinate and respond to all, queries and update systems accordingly
• • Handle all complaints, identify escalations and priority issues, resolving disputes and diffusing complaints in a professional manner.
• Follow our internal operating procedures and processes including billing, invoicing, purchasing and electronic filling of all relevant client documents

Person specification:

• • Excellent customer service skills (including questioning, active listening, establishing rapport, matching and closing)
• • Genuine passion for speaking to customers and answering queries, an excellent verbal and written communicator
• • Positive attitude with a “can do” approach
• • Ability to problem solve and multi task
• • Confident with Microsoft Word, Microsoft Excel, Outlook etc.
• • Effective and efficient time management with the ability to work to tight deadlines.
• • Demonstrate initiative and ability to work independently
• • Good Organisation skills with excellent attention to detail
• • Flexible approach for both the business and Customers, able to adapt quickly to changing priorities
• • Ability to work in a changing and growing organisation