In this blog series, we are hearing from colleagues who have completed the ‘Own Your Future’ development programme. Each story highlights the impact this training has had on both their professional growth and personal confidence.
When Helen Hills joined the ‘Own Your Future’ programme, she already had six years at Churchill under her belt. While confident in her role, Helen felt there was more she could offer and more she could learn. What she didn’t anticipate was how much the experience would reshape her communication style, boost her confidence, and build her network.
Developing confidence and connection
Helen was encouraged to apply after hearing positive feedback from her line manager, Matthew Keane. It turned out to be a key step in her development.
Through group discussions and collaborative learning, Helen saw the value in hearing diverse perspectives across the business. “It was nice to have that collaboration — some of us had the same frustrations, but we also saw different ways of solving them,” she shared. The shared experience of cohort 2 also helped her build strong relationships with colleagues she may not otherwise have met.
Understanding others through DISC
One of the most valuable lessons came from learning about DISC personality preferences. As someone with a strong ‘S’ preference, Helen discovered how her natural style differed from that of her clients and colleagues. Rather than taking things personally, she learned to adapt her communication to match others’ styles: more direct, more to the point, and ultimately, more effective.
This insight has also shaped how Helen manages her team. With a background in mental health first aid, she’s become more attuned to signs of stress and how to approach people with empathy. “It’s all about communication,” she said. “Recognising that everyone develops differently and adapting your style is key.”
A memorable lesson in communication
A standout session involved a snakes-and-ladders-style team game designed to simulate workplace communication. Teams were split into managers, supervisors, and operatives, and had to relay instructions down the line. But when those instructions weren’t clear or consistent, confusion reigned — until the operatives took control.
“It was probably the most interactive session,” Helen recalls. “It really highlighted how breakdowns in communication can derail everything and how clear, concise direction is vital.”
Building confidence to speak up
One of the biggest challenges Helen faced was learning to prioritise her time and herself. As someone naturally inclined to put others first, she often found herself drawn into issues that her team could manage. The course helped her set clearer boundaries and take ownership of her own development.
It also gave her the tools to handle difficult conversations. “There’s one colleague who tends to talk around the houses. I used to get lost, but now I’ll gently ask, ‘What’s the main point you’re trying to make?’” she explained. “I make time to listen properly, but I also make sure I stay on track.”
Supporting others and looking ahead
Since finishing the programme, Helen has stayed in touch with her cohort via a WhatsApp group. They continue to support one another, sharing updates on promotions, frustrations, and successes. “It’s amazing to see how people have grown, and it’s great to know that support is still there.”
Helen now has her sights set on future development, possibly moving into compliance or further supporting diversity and inclusion efforts within Churchill Group. She’s already involved in mental health first aid and is applying to join the Mosaic Committee. “I want to give back, make suggestions, and help the company grow,” she said.
Advice for others
Helen is clear in her recommendation: “Take the plunge. Don’t be afraid or think you’re not good enough. Everyone brings something different to the table. You’ll learn a lot about others and yourself.”
For Helen, the ‘Own Your Future’ programme wasn’t just about learning new skills. It was about recognising her value, speaking up, and building a network that continues to support her journey. Her advice? “You won’t regret it.”